Later this early summer, all Tendfor customers will get a revolutionary new Teams app and web interface that will help boost productivity and customer service levels.  

For the first time in any native Microsoft Teams contact center, we are offering a truly unified interface that incorporates all of the advanced contact center information and controls, but also essentials like caller ID-based contact views in systems like Dynamics 365.

This gives professional contact center agents total information and... Read More »

At Tendfor, we end the year thankful for all our new customers and partners all over the world, for 60%+ growth with industry leading profitability, and for even more “world’s first” Teams native features arriving to our platform.

Stay tuned during 2024 for new Teams/web/mobile clients, a new breed of next gen omnichannel, and other surprises in the native professional Teams contact center and attendant console SaaS platform already trusted by more global enterprises than any other.

Happy... Read More »

Merry Christmas to all our friends, great partners, and awesome customers all over the globe!

The run-up to the holiday season culminated in our amazing dev team finalizing one of our biggest releases yet.

Get in touch to learn more about how Tendfor 3.15 further reinforces our position as the most reliable and feature rich native Teams contact center and attendant console platform.

Our team stands ready to demo unique additions such as full professional automated callback, advanced... Read More »

The most advanced native attendant console and contact center platform for Microsoft Teams is constantly evolving.

During June, Tendfor CCaaS customers all over the world received new features such as:

• Advanced new text-to-speech functionality, where we offer the full syntax of Microsoft’s advanced TTS, with free use of all voices and Tendfor’s standard variables like queue position and waiting time messages in the same voice.
• We are now allowing Tendfor’s unique multi-language capabilities to extend beyond our 10... Read More »

We will shortly be releasing a unique contact center integrated take on Microsoft Teams Compliance Recording. 

Tendfor customers will be able to record only contact center and/or attendant console calls coming in through queues, without the risk of having private Teams calls to the agents recorded. 

This is a highly requested feature that respects the privacy of staff. Now this no longer has to block your organization’s move to an all-Teams contact center/attendant console. 

As an added security/privacy bonus, recorded calls... Read More »

The world's best attendant console/receptionist for Microsoft Teams is about to get a whole lot better.

This is just one of the many new features and improvements arriving with our upcoming release, reach out, and we will tell you more. 

When Tom Arbuthnot talks, the Teams world listens. 

At Tendfor, we are stoked that he highlighted our recent world's first of its kind certification for Microsoft Teams in his Tom Talks blog. 

Get in the know and read what he says on Tom Talks and Twitter via the links below. 

In the wake of Tendfor becoming the first purely API-based contact center platform to be certified for Microsoft Teams, Tendfor's Technical Sales Lead for North America, Ryan O’Connor, sat down with the Telecom Reseller Podcast for an interesting conversation 

Listen to the episode via the link below. 

Netherland's telecom authority ITchannelPRO recognizes Tendfor contact center becoming Certified Solution for Microsoft Teams.

Read the piece in Dutch or Google translated below. 

Tendfor's Mårten Ekblad and Tobias Nortvedt met with leading Swedish telecom publication, Telekom idag, for a talk about Tendfor's recent Microsoft Teams certification. 

Read the piece via the links below (Swedish and Google translated to English).